Zing — Refund & Return Policy

This policy applies to orders placed on zingapp.in, operated by Aurapath Solution Private Limited (GSTIN 33AAXCA0810G1ZW). We want you to shop with confidence.

1. Return window

Eligible items may be reported for return within 48 hours of delivery. Requests after 48 hours cannot be accepted.

2. Non-returnable items

For hygiene, safety, and quality reasons, the following are not returnable unless they arrive damaged, defective, or incorrect:

• Groceries, staples, and any perishable or food items.
• Personal-care and consumable products once opened or seal-broken.
• Items marked "non-returnable" on the product page.

3. When you can return

You may request a return or replacement within 48 hours if the item is:

• Damaged or defective on arrival;
• Incorrect (wrong item, size, or quantity); or
• Missing from your order.

Please keep the item unused, with original packaging and tags, and share a photo where relevant.

4. How to request

Email support@zingapp.in with your order number and details (and photos for damaged/wrong items). Our team will confirm eligibility and arrange a pickup or replacement.

5. Refunds

• Approved refunds for Cash-on-Delivery orders are paid by UPI or bank transfer to the details you provide.
• Refunds are initiated within 3–5 business days of the returned item being received and inspected (or of approval for a not-delivered/wrong item).
• Delivery charges, where applicable, are non-refundable except when the return is due to our or the seller's error.

6. Cancellations

You can cancel before dispatch at no charge. Once dispatched, a COD order can simply be refused at the door; for prepaid orders (when available) the refund rules above apply.

7. Contact

Aurapath Solution Private Limited — support@zingapp.in.