Zing ("we", "us", "the app") operates the Zing marketplace mobile application and website at
zingapp.in. This policy explains what information we collect,
why we collect it, and the choices you have.
1. Information we collect
- Account information: your mobile phone number (used to sign you in via a one-time code) and, optionally, your name and email address.
- Order & delivery information: delivery addresses, items ordered, order history, and order status.
- Voice & search input: when you use the voice or chat assistant, the text or voice you provide is processed to understand your shopping request and return relevant products.
- Device & usage data: basic technical information such as app version, device type, and diagnostic logs used to keep the app running reliably.
2. How we use your information
- To create and secure your account and sign you in.
- To show products, process and fulfil your orders, and provide order tracking.
- To understand your voice/search requests and return relevant results.
- To operate, maintain, secure, and improve the app.
- To respond to your support requests.
3. Sharing your information
We share only what is necessary to fulfil your orders:
- Sellers and delivery partners: the details needed to prepare and deliver your order (e.g. items and delivery address).
- Service providers: vendors that help us run the app (such as hosting, and the voice/language processing service used by the assistant), bound to protect your data.
- Legal: where required by law or to protect rights, safety, and security.
We do not sell your personal information.
4. Data security
We use industry-standard measures to protect your information, including encryption in transit and
encryption of sensitive credentials at rest. No method of transmission or storage is 100% secure,
but we work to protect your data.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the service,
comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your choices & rights
- You can request access to, correction of, or deletion of your personal data.
- You can request deletion of your account and associated data by contacting us at the address below.
7. Children
Zing is not directed to children under 13, and we do not knowingly collect data from them.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.
9. Contact us
Questions or requests? Email support@zingapp.in.